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Refund & Returns Policy

Returns must be done within seven (7) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:

  • You received the wrong item in your package or the item has a manufacturing defect (excluding goods marked as display set items or clearance goods).
    And the general requirements for returns are as follows: 
    1. You have proof of purchase (order invoice number and receipt).
    2. The goods must be in new condition and returned in the original selling condition and unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, vouchers received with it.
    3. The product must not have been used or installed or had any data inputted.

Return Policy Exceptions

*Please be informed that there are goods/products that are strictly not returnable & refundable, due to its product content, usage guidelines, shelf life, expiry time, storage condition and other related characteristics. Each good/product may vary accordingly. At Chicco (Chicco), we take this great measure to ensure the highest quality of goods/products to all customers.

 

Refund Policy 

We DO NOT allow to refund money, which means we only refund a same amount voucher for you to exchange other product items. These vouchers are not redeemable for cash or Gift Cards.

LET'S LIVE THIS JOURNEY THE WAY YOU LOVE THE MOST

Becoming parents is something unique to live and love every. In us you will always find an ally, but you will add the secret ingredient. Your journey begin and we are happy to do it together.
#ChiccoLiveitLoveit

WE DO EVERYTHING SO THAT PARENTS CAN BE UNIQUE.

We think that all parents should be free to live their parenting in the way that best represents them, to fully live this experience. That's why Chicco exists, to be present and support all those who take care of each child, encouraging them as those who really listen do. And it does so through collaboration, a wide choice of products and services, and research center innovation.

Because parenthood is something unique we live and love every day

OUR VALUES

PARENTS AT THE CENTER

We support parents like real partners do: with collaboration, vision, and trust in each other.

PARENTS AT THE CENTER

We support parents like real partners do: with collaboration, vision, and trust in each other.

JOY AS A MANTRA

Everything that revolves around parenthood always has a fund of joy inside. Our job is to find that joy and make parents aware of it

JOY AS A MANTRA

Everything that revolves around parenthood always has a fund of joy inside. Our job is to find that joy and make parents aware of it

FUTURE FOR KIDS

Our approach is driven by study, observation, making it possible to develop the most innovative products to live up to parents needs, grow up the citizens of tomorrow, and take care of the planet they will live on

FUTURE FOR KIDS

Our approach is driven by study, observation, making it possible to develop the most innovative products to live up to parents needs, grow up the citizens of tomorrow, and take care of the planet they will live on

PARENTS AT THE CENTER

We support parents like real partners do: with collaboration, vision, and trust in each other.

JOY AS A MANTRA

Everything that revolves around parenthood always has a fund of joy inside. Our job is to find that joy and make parents aware of it

FUTURE FOR KIDS

Our approach is driven by study, observation, making it possible to develop the most innovative products to live up to parents needs, grow up the citizens of tomorrow, and take care of the planet they will live on

RESEARCH AND INNOVATION ALWAYS COME FIRST

Our products are developed through a multidisciplinary network, which, alongside an R&D department and the Chicco Research Center, calls for continuous, open collaboration with experts such as educationalists, neuropsychiatrists,paediatricians, as well as designers, engineers and especially families.

CHICCO RESEARCH CENTER

We respond to the needs of parents through the Chicco Research Center, a meeting point for parents and experts.

FIND OUT MORE
CHICCO RESEARCH CENTER

We respond to the needs of parents through the Chicco Research Center, a meeting point for parents and experts.

FIND OUT MORE
ALWAYS RELIABLE PRODUCTS

The great care and effort we put into our work every day is our guarantee of quality and safety.

ALWAYS RELIABLE PRODUCTS

The great care and effort we put into our work every day is our guarantee of quality and safety.

CHICCO RESEARCH CENTER

We respond to the needs of parents through the Chicco Research Center, a meeting point for parents and experts.

FIND OUT MORE
ALWAYS RELIABLE PRODUCTS

The great care and effort we put into our work every day is our guarantee of quality and safety.

A SUSTAINABLE APPROACH

We develop innovative products that meet the needs of you parents and children, respecting the planet in which they will grow up. We act respecting the environment and the communities in which we operate, for a better future.

SUSTAINABILITY REPORT

Every year we provide an accounting of projects and progress, results achieved and future objectives set, in compliance with GRI standards.

DOWNLOAD THE REPORT
SUSTAINABILITY REPORT

Every year we provide an accounting of projects and progress, results achieved and future objectives set, in compliance with GRI standards.

DOWNLOAD THE REPORT
OUR APPROACH

We're actively engaged in reducing the environmental impact of our activities and in applying and promoting the principles of the UN Global Compact, which we have participated in as signatories since 2017.

OUR APPROACH

We're actively engaged in reducing the environmental impact of our activities and in applying and promoting the principles of the UN Global Compact, which we have participated in as signatories since 2017.

SUSTAINABILITY REPORT

Every year we provide an accounting of projects and progress, results achieved and future objectives set, in compliance with GRI standards.

DOWNLOAD THE REPORT
OUR APPROACH

We're actively engaged in reducing the environmental impact of our activities and in applying and promoting the principles of the UN Global Compact, which we have participated in as signatories since 2017.

SOLIDARITY PROJECTS​

We support today and tomorrow's families and take care of those in difficulty with concrete initiatives.

SOLIDARITY PROJECTS​

We support today and tomorrow's families and take care of those in difficulty with concrete initiatives.

ARTSANA GROUP 

We are part of the Artsana group with which we share principles and values with the aim of creating reliable solutions to support families

ARTSANA GROUP 

We are part of the Artsana group with which we share principles and values with the aim of creating reliable solutions to support families

OUR COMMITMENT TO PARENTING

INITIATIVES FOR CHICCO FAMILIES

We support, and will continue to do so every day, all dimensions of parenting. For this reason, over time we have activated a series of internal initiatives to support new parents to facilitate the balance of their new life.

INITIATIVES FOR CHICCO FAMILIES

We support, and will continue to do so every day, all dimensions of parenting. For this reason, over time we have activated a series of internal initiatives to support new parents to facilitate the balance of their new life.

INITIATIVES FOR ALL PARENTS

Becoming parents is the most beautiful experience in the world but it is not always easy. This is why we want to support them concretely with initiatives and services that help them to face the difficulties of every day more serenely.

INITIATIVES FOR ALL PARENTS

Becoming parents is the most beautiful experience in the world but it is not always easy. This is why we want to support them concretely with initiatives and services that help them to face the difficulties of every day more serenely.