Aug 10,2023 | Chicco Malaysia
SAFETY ALERT: PRODUCT RECALL OF BOPPY® HUG&NEST
Recalled Boppy® Hug & Nest, without packaging (left) and with packaging (right)
Following the decision taken by The Boppy Company in the US to conduct a Voluntary Recall of its Newborn Lounger – in cooperation with the U.S. Consumer Product Safety Commission – Chicco is announcing the Voluntary Recall of a similar product known as the Boppy® Hug&Nest.
Hazard: In the event, safety warnings are not followed, including warnings against using the product for infant sleep and/or using the product without adult supervision, infants can suffocate. This includes situations in which infants can suffocate if they roll, move, or are placed on the lounger in a position that obstructs breathing, or roll off the lounger onto an external surface, such as an adult pillow or soft bedding, that obstructs breathing.
Chicco is not aware of any incidents associated with the safe use of Boppy® Hug&Nest. The Boppy® Hug&Nest has been sold for awake and supervised use only. Nevertheless, to avoid possible exposure of infants to the described hazard, consumers who have purchased the Boppy® Hug&Nest should immediately stop using the product.
[Boppy Hug&Nest – Return / Refund service]
Chicco is committed to doing everything possible to safeguard babies, please head over to any Chicco stores to receive assistance and return/refund. We regret any inconvenience this initiative may cause.
PRODUCT RETURNS WITH ORIGINAL RECEIPTS
We offer a refund for consumers who have purchased the Boppy Hug&Nest. The refund will be issued via bank transfer within 14-21 working days.
PRODUCT RETURNS WITH NO RECEIPTS
Product returned with no receipt may be refund RM75.
*The refund is subject to terms and conditions as set by Sunup Healthcare Sdn Bhd from time to time and the decision by Sunup Healthcare Sdn Bhd will be deemed as final.
Chicco reminds parents that the best place for a baby to sleep is on a firm, flat surface in a crib, bassinet, or play yard. Parents and caregivers should never add blankets, pillows, padded crib bumpers, or other items to an infant’s sleeping environment. Babies should always be placed to sleep on their backs.
We regret any inconvenience this initiative may cause.
If you have any questions, please contact our customer service as below to receive assistance and a refund.
Contact Number: +603-80111838